Logz.io Taps AI to Surface Incident Response Recommendations

By: Mike Vizard on June 1, 2023

Logz.io this week added a supervised machine learning capability to its observability platform that reduces mean-time-to-remediation by surfacing recommendations for resolving incidents.

Asaf Yigal, vice president of product for Logz.io, said the Alert Recommendation capability added to the Logz.io Open360 platform uses artificial intelligence (AI) to model the steps a DevOps team needs to complete to resolve an incident.

The goal is to reduce the amount of time required to resolve incidents at a time when IT environments are becoming increasingly complex, he added.

In fact, a recent Logz.io survey found 75% of respondents said it currently takes them hours to resolve production issues, with only 14% satisfied with their current mean-time-to-resolution (MTTR). A total of 41% specifically cited monitoring and observability of Kubernetes environments as a primary challenge.

Alert Recommendation is the latest in a series of investments in AI that Logz.io has made. Previously, Logz.io integrated the ChatGPT generative artificial intelligence (AI) platform to surface links to related information and best practices for resolving IT issues.

In general, AI tools should make it possible to manage IT at a level of scale that eliminates many of the low-level data engineering and analytics tasks that previously required manual effort from a DevOps engineering team. If, for example, the observability platform is generating recommendations to address issues, there may be less of a need to create runbooks that DevOps teams typically create to address a wide range of known issues.

Along with making it simpler to discern the root cause of an issue, AI also makes it possible for less experienced members of a DevOps team to resolve an issue using guidance generated by the observability platform, noted Yidal.

In effect, AI technologies are reducing the cognitive load required to be an effective member of a DevOps team, he added.

One way or another, it's not so much a question of whether AI will be applied to DevOps as much as it is to the degree. Many of the manual tasks that often conspire to create DevOps bottlenecks should be significantly reduced in the months ahead as more advances are made. The challenge now is determining how best to reallocate DevOps expertise in anticipation of those advances.

Of course, there's always going to be some sense of trepidation when it comes to AI. However, many of the tasks that are about to become automated tend to be tedious. Many DevOps professionals would just as soon see those tasks become automated in the expectation that more time will become available to take on more complex challenges.

Regardless of the motivation, the way IT is managed is about to change. There may be plenty of instances where AI does not live up to its initial hype, but as AI models are exposed to more data, they will become more accurate. That doesn't mean, however, there won't always be a need for a DevOps engineer to ensure those algorithms are behaving as expected.

Filed Under: AI, Application Performance Management/Monitoring, Blogs, DevOps Practice, Features, IT Administration, News Tagged With: automation, generative AI, incident response, Logz.io, machine learning