FC Cincinnati

Accessibility Stadium Entry:

For the convenience of any guest with a disability, all gates at TQL Stadium are equipped with easily accessible lines to minimize wait times. If you have a medical condition or a medical card that prevents you from being inspected by a metal detector or passing through a magnetometer, an alternative method of screening will be used.

Closed Captioning:

Closed captioning can be found on the four corners of the ribbon board of TQL Stadium.

Assisted Listening Devices:

Assisted listening devices are available for no charge at the Auxiliary Box Office located by the Allegiant Gate or the Guest Experience Center located on the Concourse Level behind Section E6 for all TQL Stadium Events. A driver's license or credit card will be required as a deposit.

Administrative Offices

TQL Stadium

1501 Central Parkway

Cincinnati, OH 45214

Hours: 8:00am-5:30pm

Phone: (513) 991-1800

Mercy Health Center of Excellence

1508 John Street

Cincinnati, OH 45214

FC Cincinnati – Front Office

14 East 4th Street

Cincinnati, OH 45202

Hours: 8:30am-5:00pm

Phone: 513-991-1800

Mercy Health Training Center

Not Open to the Public

Alcohol Policy

All alcohol sales within the seating bowl of TQL Stadium will end at the 75-minute mark for FC Cincinnati games. FC Cincinnati staff members strongly encourage all guests to exercise responsible consumption of alcoholic beverages. Fans should be aware of the following policies during FC Cincinnati games and all major events at TQL Stadium:

Animals

All properly identified guide, signal and service animals are welcome within the gates of TQL Stadium. All other animals are prohibited inside the stadium.

App Assistance

The FC Cincinnati – TQL Stadium app provides fans with the gateway to their tickets, parking passes, and a unique game day experience. To download the app, visit the Apple IOS or Google Play Store.

ATM

TQL Stadium is a cash free stadium. Guests will have the option to visit our Reverse ATMs located at the Team Store, Section 103, and Section 125 where you can receive a universal debit card that can be used both in and outside the stadium. Fans will not be charged any service fees and the universal debit card can be used. See "Cash Free" for more information

Baby Changing Tables

For your convenience, baby changing stations can be found in all restrooms within TQL Stadium.

Bag Searches

All bags brought in TQL Stadium must be compliant with the clear bag policy. All guests will be subject to a search of their person and possessions prior to entering TQL Stadium. Guests should be prepared to open their clear bags to be inspected upon direction by security staff. Guests may be asked to move/remove items from their bags in order to complete a full inspection. (See Clear Bag Policy)

Balloons & Other Inflatables

Balloons and other inflatable objects are not permitted inside of TQL Stadium. (See Prohibited Items List)

Bicycle Parking

There are several self-service bike rack locations in the immediate area surrounding TQL Stadium that guests arriving via bicycle are encouraged to take advantage of on event day. Bike racks for fan use are available on a first-come, first-serve basis and will be located along the exterior of the building near entry gates.

Binoculars

Binoculars are allowed inside TQL Stadium however they must be brought into the stadium in compliance with the clear bag policy. They must not be in their own case that exceeds the permissible size for non-clear bags.

Blankets

Blankets are permitted at TQL Stadium. Blankets are subject to standard screening procedures. If there is a bag that holds the blanket, the bag must still meet the stadium bag policy.

Broadcast Info

MLS Season Pass on the Apple TV app is the only place to watch every FC Cincinnati match during the 2023 season, including playoffs, with no blackouts or restrictions. A subscription to MLS Season Pass on Apple TV is included with a full-season ticket membership (one per account). Subscribe Now or visit the Season Ticket Member FAQ.

Camera Policy

Fans are welcome to bring any still cameras into TQL Stadium to take pictures of the game or of the facility itself. Video cameras, tripods, monopods, cameras with a detachable lens, and selfie sticks are prohibited. All cameras are subject to search and all camera cases are subject to the Clear Bag Policy standards. (See Clear Bag Policy)

Cash Free

In an effort to reduce wait times and get guests back to their seats faster, TQL Stadium is cash-free. Payments accepted at retail and concessions locations include all major credit cards, debit cards, mobile barcodes, FCC gift cards and contactless payments, such as Apple Pay and Google Pay.

There are three cash-to-card Reverse ATMs located throughout the stadium. Guests with cash who do not have a valid credit or debit card can insert their cash into the self-service ATM and will receive a pre-paid card back for the same amount of money. No service fee is charged to the fan and the cards can be used anywhere VISA cards are accepted.

Guests can load any amount of money from $1 up to $100 per card without a transaction fee. All cards can be used inside or outside the stadium, allowing guests to use everywhere major cards are accepted.

Cash-to-card ATMs will be located at the following areas:

Child Identification Wristbands

Guests may pick up a wristband from the Guest Experience Center located on the Concourse Level behind Section E6 that indicates their seat location for their child in the event that they become separated.

Clear Bag Policy

TQL Stadium will be implementing a Clear Bag Policy in order to provide a safer environment for guests and expedite entry into the Stadium.

The Clear Bag Policy affects the type and size of the bags permitted into the Stadium, not the items (keys, phones, wallets, etc.). Clear bags are available at the Team Store.

Based on recommended public safety best practices, we strongly encourage fans not to bring any bags.

One of the below bags per person will be permitted inside TQL Stadium:

Code of Conduct

Major League Soccer, FC Cincinnati and TQL Stadium are committed to creating a safe, comfortable, and enjoyable gameday experience for all fans visiting MLS stadiums and facilities. MLS and its clubs are also deeply committed to fostering an inclusive environment, free of discrimination and harassment. This Fan Code of Conduct addresses conduct that is inconsistent with these goals and detracts from the gameday experience.

The following conduct is prohibited in TQL Stadium and all parking lots, facilities and areas controlled by FC Cincinnati or MLS:

Any fan who violates any of these provisions may be subject to penalty, including, but not limited to, ejection without refund, loss of ticket privileges for future games and revocation of season tickets. Any fan who (1) conducts themselves in an extremely disruptive or dangerous manner (Level 1 Offenses), or (2) commits multiple violations during a 12-month period, may be banned from attending future MLS matches for up to a year or longer. Level 1 Offenses include, but are not limited to, violent behavior, threatening, abusive or discriminatory conduct or language, trespassing or throwing objects onto the field, use or possession of unauthorized pyrotechnics or other dangerous Prohibited Items, or illegal conduct.

Depending on the nature and severity of the violation, individuals who violate this Fan Code of Conduct may be required to submit a written request for readmission and participate in an online Fan Code of Conduct Education Class (FCEC) in order to be reinstated.

Please note that MLS and its clubs reserve the right to refuse entry to anyone who has engaged in harassment of match officials, opposing team members, staff or other fans who have otherwise violated this Code of Conduct using social or digital media or other forms of communication.

The listed behaviors are prohibited based on safety and violations will be subject to sanctions.

FC Cincinnati may also sanction a supporter's group for violations of the Fan Code of Conduct.

MLS fans have the right to expect an environment where:

ANY PERSON FAILING TO ABIDE BY THIS CODE OF CONDUCT IS SUBJECT TO SANCTIONS, INCLUDING EJECTION, BANISHMENT AND ARREST.

In addition to the MLS Fan Code of Conduct, the league has created a Pledge to Fans that protect fans’ rights within and around the facility.

MLS Pledge to Fans

Concession and Food Service

Concession guide can be found here. There are fourteen concession stands, two grab-and-go markets, and over twenty portable carts located throughout the stadium serving a variety of food and drinks. Packaged and draft beer will be available on the concourse at the Heineken Supporters Bar, Coors Light Bar and Rhinegeist bar.

For any questions with special dietary needs, please contact Guest Experience at (513) 991-1803 for more details.

Contactless Payment

TQL Stadium accepts several forms of mobile and contactless payment, including Apple Pay and Google Pay. Use your preferred method of contactless payment at food and beverage and retail locations throughout the stadium.

Costumes

Costumes are permitted, but non-medical masks or facial coverings must be removed during the security screening process, on the concourse and at all concession/retail locations. Non-medical masks or facial coverings may only be worn within the stadium bowl in the ticketed seating area as long as they do not create a distraction for other fans. Costumes with sharp edges or tips, including all metal or hard plastic costume accessories and props are not allowed. Additionally, costumes are subject to further security screening. FCC reserved the right to ask anyone to remove their mask or costume due to stadium security measures.

Dress Code

To ensure the safety and security of all fans at TQL Stadium, FCC reserves the right to ask anyone scantily clad or with clothing deemed to be derogatory, profane or offensive to either remove the item or cover up prior to being permitted entry into or while inside the venue. Those who refuse to abide by this policy will be denied entry or removed from TQL Stadium.

Drones

For the safety of all guests and staff, all drones and unmanned aerial vehicles are prohibited in and around TQL Stadium at all times without prior written consent from FC Cincinnati and TQL Stadium.

East Plaza

The East Plaza located by the grand staircase in front of the First Financial Gate is used on gamedays to host pre-game and other fan activation zones. Stay up to date on our website, app and social media outlets for information about all the happenings on the East Plaza. The East Plaza opens 2 hours before FC Cincinnati kickoff.

Ejection Policy

Guests that refuse to follow the direction of stadium staff, designated security or fail to comply with the Fan Code of Conduct may be subject to ejection without refund, revocation of season tickets and may be in violation of city ordinances, resulting in possible arrest and prosecution.

Elevators

Priority use of passenger elevators will be given to guests and staff with limited mobility. Stairs should be used to navigate the stadium whenever possible. Some elevators are used to move the media and team staff and will be periodically taken out of service for this purpose. To ensure safe and efficient operations of the elevators, we ask our guests to follow the directions of the elevator operators, the elevator lobby attendants, and other stadium staff at all times.

For assistance with finding an elevator, please locate the closest Guest Experience team member.

Entrances

There are a total of six main points of guest entry into TQL Stadium. All entrances open 90 minutes before kickoff.

Face Coverings

Wearing a face covering or mask that conceals identity for any reason other than health and safety reasons is prohibited unless it is part of a costume and is removed during the security screening process, on the concourse and at all concession/retail locations. Face coverings may only be worn within the stadium bowl in the ticketed seating area as long as they do not create a distraction for other fans.

Family Restrooms

Family restrooms are designed for use of fans with small children and fans with disabilities. There are four family restrooms located on the Concourse Level throughout the stadium. These can be found in the following areas:

Fan Mail

All fan mail should be sent to Mercy Health Training Facility at 707 US Highway 50, Milford, Ohio 45150

FCC on the Web

Field Trespassing

Fans are reminded that attempting to enter or access the playing field without the proper credentials will be considered trespassing and is grounds for immediate ejection and/or arrest.

First Aid

The Mercy Health First Aid station is located on the concourse level behind Section 133 and will be staffed with certified emergency medical personnel at all times during an event. Additionally, first aid teams can be found throughout the concourse as well be contacted by the Guest Experience Center. In the case of an emergency, please find your nearest Guest Experience or Security team member for assistance.

Game Cancellation Policy

As per our ticket policy, management shall not issue a refund provided you are given the right, within twelve months of the event, to attend a rescheduled event or to exchange this ticket for a ticket comparable in price and location to another similar event as designated by management.

Definition of official game in the event of incomplete game:

MLS

International Friendly (FCC playing)

US Open Cup

Gates

For the convenience of guests with disabilities, all gates are equipped with accessible lines to minimize wait time. If you have a medical condition/medical card that prevents you from passing through a magnetometer or being wanded, an alternative method of screening will be used. Unless otherwise stated, gates to TQL Stadium will open 90 minutes before FC Cincinnati home games.

Guest Experience Center

The Guest Experience Center is located on the Concourse Level behind Section E6/220. The Guest Experience Center can assist guests with lost and found inquiries, lost children or guests, stadium directions, emergencies, and accommodations for guests with disabilities such as mobile captioning devices and assistive listening devices.

Guest Feedback

Please contact a Guest Experience Ambassador for assistance during a match or event. A survey will also be distributed post-match to collect feedback.

Heat Advisory

When temperatures are forecasted to be excessively high, TQL Stadium may issue a heat advisory allowing fans to be permitted to bring in one 20 oz. factory-sealed bottle of water. Water fountains are available throughout the stadium for fans to refill their bottles.

Lockers

Mobile lockers will be available through the official locker partner of TQL Stadium near the grand staircase along Central Parkway.

Lost & Found

Lost and found items will be turned into Guest Experience during events or at their conclusion. If you lose an item during an event please visit the Guest Experience Center, located on the Concourse Level behind Section E6/220, for assistance. Guests inquiring about lost items at previous events should contact the Guest Experience hotline at (513) 991-1803 or send an email to [email protected].

After 30 days, any unclaimed items will be donated to charitable organizations.

Lost Children & Fans

For a lost or missing person please notify the nearest event staff, safety personnel, or law enforcement official for assistance. Children and/or guests who are separated from their family or friends and need assistance will be escorted by a stadium staff member to the Guest Experience Center. For safety reasons, TQL Stadium is unable to make stadium-wide announcements for lost children or fans.

We highly encourage guests with children to visit the Guest Experience Center to request a wristband including name, seat location, and phone number so that children and guardians who have been separated may be quickly reunited.

Mascot

The mascot for FC Cincinnati will be at all home games at TQL Stadium. Look for Gary to be roaming around the stadium on game days for pictures!

Merchandise

Official FC Cincinnati team merchandise is available at in-stadium team stores on home gamedays. All Team Store hours during events will vary by event and will open when gates open. Locations include:

In addition to gamedays, the FC Cincinnati Team Store, located on the northeast corner of TQL Stadium off Wade Street, will be open seven days a week to provide fans with a convenient way to purchase FCC merchandise. Listed below are the hours of operations for the Team Store:

In addition to gameday sales, FC Cincinnati merchandise is also available on the team website.

Metal Detection

All guests entering TQL Stadium will have their clear bags searched and will be escorted through a magnetometer or screened using handheld metal detectors. Those that have medical conditions that keep them from going through magnetometers will be provided an alternative screening process.

Mobile Ticketing

Mobile ticketing is the safest, most convenient, and flexible way to receive and manage tickets while increasing protection against fraud. All FC Cincinnati matches held at TQL Stadium are mobile ticketed entry only. Tickets can be viewed on smart phones using the FC Cincinnati team app. We recommend saving tickets to Apple Wallet or Google Pay in advance of game day for the easiest entry process. Screenshots or recordings of tickets are not valid for entry. If arriving with friends or family, please transfer their tickets ahead of time.

Mobility Devices

Manually operated mobility aids (such as canes and walkers) and wheelchairs – both manually operated and electric – are permitted in all areas of the stadium. Due to space restrictions on the concourse, and for the safety of all fans at TQL Stadium, segways, tri-bikes and golf carts are not permitted inside the stadium.

Noisemakers

Noisemakers such as air horns, drums, cowbells, horns, vuvuzelas, and whistles are prohibited. For information regarding official supporter privileges please refer to section "Supporters Groups."

Nursing

Nursing mothers requesting a more private location in which to breastfeed, pump, or spend some quiet time may use the Nursing Room located inside the Guest Experience Center on the Concourse Level behind Section E6. The suite provides privacy, cleanliness, and all necessities for nursing mothers.

NFC Ticketing

In addition to mobile ticketing, FC Cincinnati and SeatGeek will be utilizing NFC Ticketing at all stadium gates and entrances. Fans can add their ticket to Apple Wallet on their iPhone or Apple Watch and simply tap their device at the reader at the gate to enter the stadium. Learn more with our Mobile Ticketing Information.

Private Events

TQL Stadium is the perfect spot to host your next event! With over 9 unique spaces that can accommodate seated dinners, cocktail receptions, board meetings and more, TQL Stadium is the place to be.

To learn more about Private Events at TQL Stadium, email Private Event Sales at

[email protected].

Prohibited Items

Prohibited items must be returned to vehicles or disposed of before entering the stadium. There are no provisions to check items at the gates and items abandoned outside the gates will be confiscated.

The following is a list of items that are prohibited in TQL Stadium:

Prohibited Items Subject To Change

Re-Entry Policy

TQL Stadium has a no re-entry policy during events.

Resale of Tickets/Scalping

TQL Stadium guests that purchase tickets from someone other than FCC or SeatGeek do so at their own risk and with the understanding that the tickets purchased from a secondary ticket provider could be counterfeit. FC Cincinnati and TQL Stadium are not responsible for and will not provide a replacement or refund of any kind for invalid tickets purchased through a secondary ticket provider. Please report any potential illegal scalping activity to the nearest Security Representative or Cincinnati Police Officer.

Restrooms

Public restrooms are located along the main concourse of TQL Stadium and are all ADA accessible. ADA-accessible family restrooms can be found behind Sections E6/220, 107, and 133.

Field Level:

First Financial Club, Field Suites, and Tunnel Club

Club Level:

Cincinnatus Club

Main Concourse Level:

Suite Level (300 Level):

Outside Suites 205-206 and Suites 215-216

Suite Level (400 Level):

Outside Suites 311-312 and Suites 321-322

Ride Share Services

App-based ride services will have a designated pick-up and drop-off area.

Sensory Room

The Sensory Room is a space for guests with developmental disabilities who need a quiet space during events. Located inside the Guest Experience Center across from Section E6/220, please check in with a Guest Experience Representative for access to the room.

Smoking / Vapor Policy

Tobacco use of any kind is not permitted within the perimeter of TQL Stadium at any time before, during or after the game. In addition to tobacco products, the use of e-cigarettes and vaporizers on the premises is prohibited.

Stadium Map

Strollers

TQL Stadium welcomes fans with strollers. However, strollers are prohibited from all stadium seating sections and concourse areas. All strollers must be checked-in at the Guest Experience Center, located on the east concourse behind Section E6. Premium ticketholders with strollers must check them in at the Premium Entry desk.

Supporters Group

There are several different supporters’ groups that attend FCC games and take advantage of the safe-standing sections on the north end of TQL Stadium known as The Bailey. Some of these supporters’ groups have special privileges that allow them to bring in noisemakers, flags, and banners. All the previously listed items must be preapproved and may not leave Sections 106-110. All preapproved prohibited items must be brought in through the First Financial Gate.

Banners, Flags, and Signs:

Fans are encouraged to show their support and may bring banners, flags and signs. Banners, flags, and signs may be displayed at games as long as:

Signage not permitted within TQL Stadium will be disposed of by stadium security unless the guest wishes to return it to their vehicle. The decision regarding the admissibility and/or posting of any banner or sign is at the sole discretion of TQL Stadium Management. The Bailey supporter section is an exception to this rule. Bailey supporters will work with stadium management for pre-approval of TIFO, flags, and banners outside of these guidelines.

Noisemaking Devices:

Sticks and Flag Poles:

Tailgating

Tailgating at TQL Stadium is prohibited.

Ticket Sales

ADA-Accessible Seating

All patrons must have a reserved ticket for a disabled seating area. For ADA-accessible seating tickets, contact the FC Cincinnati Ticket Office at (513) 991-1800 or visit online at SeatGeek.com

Guests are strongly encouraged to call in advance of the match to ensure availability. To switch regular seating tickets to ADA accessible seating tickets ON GAMEDAY please visit the FC Cincinnati Ticket Office located on the Mercy Health Plaza (south side of stadium at street level). Changes on gameday will only be made if ADA accessible seating tickets are still available.

Children Ticket Policy

Children three years old or younger are allowed free admission into FC Cincinnati games while accompanied by a ticketed adult. Children must remain on the adult's lap throughout the event.

Group Tickets

Groups of 20 or more are able to purchase discounted tickets to FC Cincinnati home matches. Additional experiences are also available based on size of group. Discounted group tickets are not available on gameday.

Season Tickets

To purchase season tickets, please call (513) 977-5425 or visit the season tickets page fulfiller/srspltMBy01WT96K5p9uxvzXDrtyy1Ab?aid=14198&pid=21stmosfcccomlp&rid=2242021&utmmedium=partnership&utmsource=fcc&utmcampaign=21stmos_fcccomlp">HERE.

Supporters Section

Tickets for the Supporters Section (Sections 104-110) at TQL Stadium are general admission and are sold on a first-come, first-served basis. Tickets in this location will be ‘Safe Standing’ and will not have a physical seat. Fans without Supporters Section tickets will not be permitted into these sections. Supporters Sections will be filled with fans standing, chanting, and singing. Visiting team colors are not permitted in the Supporters Section and visiting supporters may be relocated to another part of the stadium.

Umbrellas

For FC Cincinnati matches, fans may bring umbrellas into TQL Stadium, but they cannot be opened in the seating areas.

Visiting Supporters

Visiting Team supporter groups are encouraged to shout, cheer and show their team pride while maintaining a safe and enjoyable experience for fans. They may be granted the same privileges and are subject to the same disciplinary actions as the home supporters. All banners, flags, instruments and other prohibited items must be pre-approved by FCC and TQL Stadium event operations staff. Tickets for the visiting supporters will be allocated in Sections 224 and 225 at TQL Stadium.

Water Fountains

Located on the Concourse Level atop Sections 105, 107, 109, 112, 124, and 133.

Weather

Matches are played rain or shine. The match may be delayed in the event of lightning or other dangerous weather-related situations in the area. Guests will be notified in the event of a disruption.

Wheelchairs

A limited number of wheelchairs are available for transporting guests from the gates to their Stadium seating location. Guests needing wheelchair accommodations are encouraged to bring their own mobility devices to TQL Stadium. If assistance is needed, guests may arrange for pre-event wheelchair assistance by contacting a Guest Experience at any Stadium entrance. Guests needing assistance post-event should contact an event staff member, safety personnel, or visit the Guest Experience Center located on the Concourse Level behind Section E6. Guests in Suite areas should contact their Suite Attendant or the nearest Guest Experience Supervisor on that level to request an escort. Guests are asked to supply their own wheelchair if they need one for the duration of the event.

Please contact the TQL Stadium Guest Experience at (513) 991-1803 for any questions.